WhizzOnBy Riders Terms and Conditions

This WhizzOnBy Riders Agreement (“Agreement”) governs the relationship between you (“Rider”) and WhizzOnBy Limited and its affiliates (“WhizzOnBy”) when using the WhizzOnBy mobile applications, websites, and services (“Platform”). By using the Platform, Riders agree to the terms set forth herein. This Agreement is legally binding and must be read carefully.

Part I: General Terms for Riders

1.1 Nature of the Agreement
This Riders Agreement (“Agreement”) establishes the legal relationship between you, as a registered user of the WhizzOnBy Platform (“Rider”), and WhizzOnBy Limited and/or its affiliates, subsidiaries, and partners (“WhizzOnBy”). By creating an account, accessing the Platform, or booking any ride, delivery, or visibility service, you confirm your understanding and acceptance of this Agreement.

1.2 Role of WhizzOnBy
WhizzOnBy is a technology company that operates an application and digital platform enabling Riders to request transport, logistics, or courier services (“Services”) from independent third-party providers (“Drivers” or “Delivery Partners”). WhizzOnBy itself does not own, operate, or control vehicles, nor does it provide transportation, logistics, or courier services directly. All services are provided by independent third parties who are not employees, agents, or representatives of WhizzOnBy.

1.3 Acceptance of Terms
By using the Platform, you agree to be legally bound by this Agreement and all policies incorporated by reference, including the Privacy Policy, Community Standards, and applicable country-specific Addendums. If you do not agree, you may not access or use the Platform.

1.4 Formation of Contract
A binding contract between you and WhizzOnBy is formed when you click “I Agree,” “Sign Up,” or a similar consent button within the Platform, or when you first use the Platform after being presented with these Terms. This Agreement supersedes any prior understandings or representations made by WhizzOnBy unless expressly stated otherwise in writing.

1.5 Electronic Agreement
You consent to receive this Agreement, and any related notices, in electronic form. Your continued use of the Platform constitutes an ongoing acknowledgment of your consent to be bound by this Agreement in its electronic form.

1.6 Language of Agreement
This Agreement is drafted in English. Where translations are made available, they are provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.

2. Rider Eligibility & Account Obligations

2.1 Age and Capacity
Riders must be at least eighteen (18) years of age, or the age of legal majority under the laws of their jurisdiction, whichever is higher, to register and use the Platform. By creating an account, you represent and warrant that you meet the minimum age requirement and possess the legal capacity to enter into binding contracts.

2.2 Minors
Minors under the age of majority may only use the Platform under the supervision of a parent or legal guardian who has provided verified consent, where expressly permitted by local law. The supervising adult assumes full responsibility for the minor’s conduct and compliance with this Agreement. WhizzOnBy reserves the right to request proof of parental consent and to suspend accounts if such proof is not provided.

2.3 Accurate Registration Information
Riders must provide complete, truthful, and up-to-date information at the time of registration, including but not limited to full legal name, date of birth, valid mobile number, email address, billing details, and payment credentials. Riders are responsible for updating such information promptly to ensure continued access to the Platform.

2.4 Account Ownership and Restrictions
Each Rider may only maintain one active account unless explicitly authorized in writing by WhizzOnBy. Accounts are strictly personal and may not be assigned, transferred, or shared with third parties. Unauthorized use of another Rider’s account, or permitting another individual to use your account, constitutes a material breach of this Agreement.

2.5 Authentication and Security
Riders are responsible for maintaining the confidentiality of their account credentials, including usernames, passwords, and any multi-factor authentication methods enabled on the Platform. You agree to:

• notify WhizzOnBy immediately of any unauthorized access, suspected fraud, or misuse of your account; and

• accept sole responsibility for all activities conducted through your account unless WhizzOnBy is proven to have caused such unauthorized use by negligence or misconduct.

2.6 Verification Procedures
WhizzOnBy reserves the right to implement verification processes, including identity checks, mobile verification, and payment method authentication. Riders agree to cooperate fully with such processes. Failure to provide requested documentation may result in suspension or termination of account access.

2.7 Payment Authorization
By registering on the Platform, Riders authorize WhizzOnBy to store and process payment details for the purposes of charging fares, fees, and applicable charges under this Agreement. Riders must ensure that sufficient funds or credit are available to complete transactions.

2.8 Compliance with Law
Riders agree that use of the Platform shall comply with all applicable laws, rules, and regulations in their jurisdiction. Riders may not use the Platform for unlawful purposes, including money laundering, transportation of prohibited goods, or fraudulent payment activities.

2.9 Right to Refuse Service
WhizzOnBy reserves the right to refuse account creation, suspend access, or terminate accounts where Riders fail to meet eligibility requirements, provide false or misleading information, or breach their obligations under this Section.

3. Use of the Platform

3.1 Lawful Use Only
Riders agree to access and use the WhizzOnBy Platform solely for lawful and legitimate purposes. The Platform may not be used in any manner that violates applicable laws, regulations, or third-party rights. Riders further agree that they will not use the Platform to solicit, facilitate, or participate in unlawful activities, including but not limited to money laundering, trafficking of prohibited substances, fraudulent transactions, or unauthorized transport of goods or persons.

3.2 Prohibited Conduct
Without limiting the generality of the foregoing, Riders expressly agree not to:

• create, initiate, or complete fraudulent bookings or multiple false requests intended to disrupt service or manipulate pricing;

• harass, threaten, abuse, or otherwise engage in inappropriate conduct toward Drivers, Delivery Partners, other Riders, or WhizzOnBy personnel;

• exploit, misuse, or abuse promotional codes, referral incentives, or discounts in a manner inconsistent with their intended purpose;

• copy, modify, distribute, reverse engineer, decompile, or otherwise attempt to derive the source code or operational mechanisms of the Platform;

• interfere with or disrupt the integrity, performance, or security of the Platform, including attempts to introduce malware, spam, or unauthorized access scripts;

• impersonate any person or misrepresent affiliation with any entity when using the Platform;

• request services for the purpose of transporting illegal, dangerous, or restricted items; or

• encourage or assist others in engaging in any of the prohibited activities described herein.

3.3 Safety Compliance
Riders must comply with all lawful safety instructions issued by Drivers or Delivery Partners during trips or deliveries. This includes mandatory use of seatbelts where required, adherence to vehicle capacity limits, and observance of rules regarding behavior inside vehicles. Riders are prohibited from interfering with the Driver’s operation of the vehicle, attempting to control the vehicle, or otherwise compromising safety.

3.4 Accuracy of Information
When making bookings, Riders must ensure that all trip details, including pick-up location, drop-off address, package description (for deliveries), and recipient information, are complete and accurate. Failure to provide accurate information may result in cancellation, delay, or additional charges. WhizzOnBy bears no responsibility for consequences arising from inaccurate or incomplete Rider-provided details.

3.5 Device and Access Obligations
Riders are responsible for ensuring that the devices used to access the Platform (mobile phones, tablets, or other devices) are secure, updated, and compatible with the application. Riders must not allow unauthorized individuals to access the Platform through their accounts or devices. All data charges, roaming fees, or connectivity costs incurred while using the Platform are the sole responsibility of the Rider.

3.6 Third-Party Integrations
The Platform may contain links or integrations to third-party applications, services, or websites. Riders acknowledge that WhizzOnBy is not responsible for the availability, functionality, or content of such third-party resources. Riders’ use of third-party integrations shall be subject to the applicable terms of those providers, and WhizzOnBy disclaims liability for any loss or damage arising therefrom.

3.7 Monitoring and Enforcement
WhizzOnBy reserves the right, but is not obligated, to monitor Rider activity on the Platform to ensure compliance with this Agreement. WhizzOnBy may investigate any reported or suspected breach and may suspend, restrict, or terminate access without notice if prohibited activity is detected.

3.8 Consequences of Misuse
Riders acknowledge that misuse of the Platform may expose them to civil, criminal, and administrative liability under local law. WhizzOnBy reserves the right to cooperate with law enforcement, regulators, and affected third parties to report or prosecute unlawful conduct.

4. Payment Terms

4.1 Authorization of Charges
By requesting any ride, delivery, or visibility service through the Platform, Riders expressly authorize WhizzOnBy to charge the payment method designated in their account for all applicable amounts, including but not limited to base fares, mileage or distance-based charges, time-based charges, tolls, surcharges, service fees, tips, and applicable taxes. Riders further authorize WhizzOnBy to process such payments through third-party payment processors.

4.2 Fare Calculation
Fares are calculated based on dynamic pricing models, which may include factors such as time of day, distance traveled, estimated demand, wait time, and applicable regional tariffs or government-mandated charges. Riders acknowledge that fares may fluctuate due to surge pricing, route changes, or traffic conditions, and agree to pay the final fare as displayed in the Platform at the conclusion of the trip.

4.3 Service Fees and Platform Charges
WhizzOnBy may apply service fees, booking fees, or administrative charges to Rider transactions. Such fees are disclosed at the time of booking or in the applicable fare breakdown. Riders acknowledge that these fees are retained by WhizzOnBy for the operation and maintenance of the Platform and are separate from amounts paid to Drivers or Delivery Partners.

4.4 Tips and Gratuities
Riders may provide tips to Drivers or Delivery Partners through the Platform or in cash. Tips are voluntary and non-refundable. Where provided through the Platform, WhizzOnBy shall ensure that tips are passed in full to the relevant Driver or Delivery Partner, subject to applicable tax withholding requirements.

4.5 Cancellation and No-Show Fees
If a Rider cancels a booking after a Driver or Delivery Partner has already been dispatched, or if a Rider fails to appear at the designated pick-up location within the prescribed waiting period, cancellation or no-show fees may apply. Such fees are designed to compensate Drivers or Delivery Partners for time and effort lost. The amount of these fees will be disclosed at the time of booking or in the Rider Help Center.

4.6 Cleaning, Damage, and Repair Costs
Riders shall be financially responsible for cleaning fees or repair costs resulting from damage caused by Rider negligence, misconduct, or violation of Platform rules. Examples include, but are not limited to:

• excessive spillage of food or beverages;

• bodily fluid cleanup;

• cigarette or vape smoke odor removal; and

• structural or mechanical damage caused to a vehicle.
  The costs of such fees shall be determined by WhizzOnBy in consultation with the Driver or Delivery Partner, supported by photographic or documentary evidence, and charged directly to the Rider’s payment method.

4.7 Wait-Time and Additional Costs
Riders may incur wait-time charges where Drivers or Delivery Partners are required to wait beyond the grace period specified in the booking confirmation. Additional charges may also apply for tolls, parking fees, luggage handling, oversized packages, or special delivery arrangements. Riders agree to pay such charges when itemized in the final receipt.

4.8 Finality of Charges
All charges processed through the Platform are final and non-refundable, except where refunds are required under applicable consumer protection laws or where WhizzOnBy, in its sole discretion, issues a goodwill credit. Disputed charges must be raised through the in-app support function within fourteen (14) days of the transaction.

4.9 Payment Methods
Riders must maintain at least one valid and active payment method (credit card, debit card, digital wallet, or other accepted method) on file with WhizzOnBy. By providing payment details, Riders represent that they are authorized to use the designated method. If a payment fails or is declined, WhizzOnBy reserves the right to suspend account access until outstanding balances are cleared.

4.10 Currency and Conversion
All charges are payable in the currency of the jurisdiction where the service is rendered, unless otherwise stated. Where cross-currency transactions occur, exchange rates and associated conversion fees imposed by Riders’ financial institutions are the sole responsibility of the Rider.

4.11 Taxes
Riders are responsible for all applicable taxes, levies, or charges imposed by governmental authorities in connection with their use of the Platform. Where legally required, WhizzOnBy may collect and remit value-added tax (VAT), goods and services tax (GST), sales tax, or equivalent charges on fares, service fees, or other amounts.

4.12 Chargebacks and Fraud Prevention
Riders shall not initiate chargebacks or payment disputes without legitimate basis. WhizzOnBy reserves the right to investigate suspected fraudulent chargebacks and to recover associated costs from Riders. Accounts found to be engaging in payment fraud or abuse may be suspended or permanently terminated.

4.13 Receipts and Records
Upon completion of each trip or delivery, WhizzOnBy shall provide Riders with an electronic receipt summarizing the fare, fees, taxes, and applicable charges. Riders may access their historical receipts through the Platform for a period not less than twelve (12) months.

5. Rider Conduct Standards

5.1 General Duty of Respect
Riders are expected to conduct themselves in a respectful, lawful, and considerate manner at all times when interacting with Drivers, Delivery Partners, other Riders, WhizzOnBy staff, or members of the public. Any conduct that undermines the safety, dignity, or rights of others is strictly prohibited.

5.2 Prohibited Conduct
Riders expressly agree not to engage in any of the following behaviors:

• Harassment and Abuse: Use of abusive, threatening, offensive, or discriminatory language, gestures, or behavior directed toward Drivers, Delivery Partners, or others.

• Physical Violence or Intimidation: Engaging in physical altercations, intimidation, or any act that could reasonably place others in fear of harm.

• Discrimination: Refusing services or acting in a hostile manner based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic under applicable law.

• Illegal Activity: Transporting or attempting to transport illegal substances, contraband, stolen goods, or persons in violation of immigration or trafficking laws.

• Substance Use: Carrying or consuming open containers of alcohol, using illegal drugs, or engaging in conduct suggesting intoxication while using the Platform.

• Vandalism and Damage: Intentionally causing damage to vehicles, property, or personal belongings of Drivers, Delivery Partners, or other Riders.

5.3 Safety Obligations

• Seatbelts: Riders must wear seatbelts at all times when traveling in vehicles, where required by law.

• Vehicle Capacity: Riders must not exceed the legal passenger capacity of vehicles.

• Child Safety: Riders must comply with applicable child seat or restraint requirements. It is the Rider’s responsibility to provide legally compliant child safety equipment when traveling with minors.

• Driver Instructions: Riders must follow lawful safety instructions provided by Drivers or Delivery Partners during trips, including instructions regarding seating, baggage placement, and emergency protocols.

5.4 Prohibited Items
Riders are prohibited from bringing the following into vehicles or deliveries:

• firearms, weapons, or explosives;

• flammable, toxic, or hazardous materials;

• open containers of alcohol, illegal drugs, or drug paraphernalia;

• live animals, except as permitted under Section 5.5 (Service Animals);

• oversized items that cannot be safely stored or transported.

5.5 Service Animals and Pets

• Riders with disabilities may travel with service animals as defined by applicable law.

• Where permitted by local law and with Driver consent, Riders may transport small pets provided they are secured in appropriate carriers.

• Riders are responsible for any cleaning or damage fees resulting from the transport of animals.

5.6 Health and Hygiene
Riders must maintain reasonable standards of hygiene so as not to cause discomfort to Drivers, Delivery Partners, or other Riders. WhizzOnBy may suspend accounts where repeated complaints regarding hygiene or sanitation are received.

5.7 Zero Tolerance for Harassment and Assault
WhizzOnBy enforces a zero-tolerance policy toward sexual harassment, assault, or inappropriate physical contact. Riders found engaging in such conduct may face immediate account termination, reporting to authorities, and legal action.

5.8 Consequences of Breach
Any violation of this Section may result in warnings, temporary suspension, permanent deactivation of Rider accounts, imposition of fines, or referral to law enforcement where required. WhizzOnBy reserves the right to recover any costs, damages, or liabilities incurred as a result of Rider misconduct.

6. Lost Property & Rider Risk Acceptance

6.1 No Liability for Lost Items
WhizzOnBy is not responsible or liable for any personal property left behind in vehicles, handed to Delivery Partners, or otherwise misplaced during the use of the Platform. The responsibility for securing personal belongings at all times rests exclusively with the Rider.

6.2 Recovery of Lost Items
(a) At Driver’s or Delivery Partner’s Discretion: Recovery of lost property depends solely on the willingness and availability of the Driver or Delivery Partner. WhizzOnBy does not guarantee that lost property will be located, recovered, or returned.
(b) Costs of Recovery: Riders may be required to pay reasonable fees, including transportation costs, administrative handling charges, or delivery fees, associated with the return of lost property.
(c) Time Limits: WhizzOnBy may impose deadlines for submitting lost property claims. Claims submitted after such deadlines may not be processed.

6.3 Exclusions from Recovery
WhizzOnBy and its Drivers or Delivery Partners will not handle recovery of:

• illegal substances, weapons, contraband, or hazardous materials;

• perishable goods or items that pose health risks;

• cash, securities, or other negotiable instruments unless returned voluntarily by the Driver or Delivery Partner;

• items that, in WhizzOnBy’s judgment, may expose the company or its partners to liability.

6.4 Risk Assumed by Riders
(a) Use of Independent Providers: Riders acknowledge that all services arranged through the Platform are performed by independent third-party Drivers and Delivery Partners. WhizzOnBy does not control or guarantee the acts or omissions of such providers.
(b) Inherent Risks: By using the Platform, Riders voluntarily assume all risks associated with ride share, courier, and visibility services, including risks of traffic accidents, property loss, delays, theft, damage, or misconduct by third parties.
(c) No Bailment Created: The provision of transport or delivery services does not establish a bailment relationship. Drivers and Delivery Partners are not custodians of Rider property, and no duty of safekeeping is implied.

6.5 Insurance Disclaimer
WhizzOnBy does not insure Rider property. Riders are solely responsible for obtaining personal insurance coverage to protect against theft, damage, or loss of personal belongings.

6.6 Limitation of Liability
To the fullest extent permitted by law:

• WhizzOnBy disclaims liability for any direct, indirect, incidental, or consequential loss of Rider property;

• Riders waive claims against WhizzOnBy for negligence relating to lost or stolen items;

• any recovery of property is treated strictly as a courtesy service without assumption of legal duty.

6.7 Indemnification for Claims
Riders agree to indemnify and hold harmless WhizzOnBy, its affiliates, officers, and agents against any claims, disputes, or liabilities arising out of property disputes between Riders and Drivers, Delivery Partners, or third parties.

7. Indemnity & Limitations of Liability

7.1 Platform Role; Third-Party Services
WhizzOnBy operates a technology platform that facilitates the arrangement of transportation, delivery, and related visibility services between Riders and independent third-party providers (Drivers and Delivery Partners). WhizzOnBy does not own, control, manage, or operate vehicles, nor does it provide carriage, courier, or logistics services. Accordingly, to the maximum extent permitted by law, WhizzOnBy shall have no liability for acts or omissions of Drivers, Delivery Partners, or any other third party, including delays, cancellations, route choices, conduct, pricing, availability, or service quality.

7.2 No Warranties
The Platform and all services accessed through it are provided on an “as is” and “as available” basis. WhizzOnBy disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, accuracy, non-infringement, and any warranties arising out of course of dealing or usage of trade. WhizzOnBy does not warrant that the Platform will be uninterrupted, secure, error-free, or free of harmful components, or that defects will be corrected.

7.3 Service Interruptions; Force Majeure
WhizzOnBy shall not be liable for any unavailability or degraded performance of the Platform or services resulting from maintenance, upgrades, network or device failures, telecommunication issues, mapping/GPS inaccuracies, Traffic or weather conditions, public emergencies, civil unrest, natural disasters, strikes, governmental actions, or other events beyond WhizzOnBy’s reasonable control. In such circumstances, services may be modified, suspended, or discontinued without liability.

7.4 Location, Mapping, and ETA Information
Any location data, routing information, estimated time of arrival, or visibility features are approximations only and may be inaccurate or delayed. Riders acknowledge that reliance on such information is at their own risk, and WhizzOnBy disclaims all liability arising from errors or omissions in mapping or GPS services supplied by third parties.

7.5 Personal Property; Cargo; Prohibited Items
WhizzOnBy shall have no liability for loss of, damage to, or theft of personal property, parcels, or cargo handled during trips or deliveries, including items left in vehicles or transferred to Delivery Partners, as further set out in Section 6. WhizzOnBy shall not be responsible for items that are illegal, hazardous, perishable, fragile, improperly packaged, or otherwise prohibited by Platform policies or law.

7.6 Health, Safety, and Conduct
Riders are responsible for complying with safety obligations and lawful instructions during trips and deliveries. WhizzOnBy shall not be liable for injury, loss, or damage arising from Rider misconduct, intoxication, failure to use seatbelts or child restraints, interference with vehicle operation, carriage of prohibited items, or violation of Section 5 (Rider Conduct Standards).

7.7 Payments and Financial Matters
WhizzOnBy uses third-party payment processors. To the fullest extent permitted by law, WhizzOnBy disclaims liability for payment processing errors, bank or card network outages, chargebacks, foreign exchange fluctuations, or fees charged by financial institutions. If a payment is reversed or rejected after service completion, WhizzOnBy may recover the amount, together with related costs, by charging the Rider’s stored payment method(s).

7.8 Exclusion of Certain Damages
To the maximum extent permitted by law, WhizzOnBy shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages; loss of profits, revenue, goodwill, data, or business opportunities; or business interruption, even if WhizzOnBy has been advised of the possibility of such damages and even if a limited remedy fails of its essential purpose.

7.9 Aggregate Liability Cap
To the maximum extent permitted by law, in no event shall WhizzOnBy’s total aggregate liability arising out of or relating to the Platform or this Agreement exceed the greater of:
(a) the total amounts paid or payable by the Rider to WhizzOnBy for services actually received during the six (6) month period immediately preceding the event giving rise to the claim; or
(b) one hundred United States dollars (USD $100) or the equivalent in local currency.
This cap is a cumulative limit and not per incident.

7.10 Non-Excludable Liabilities
Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by proven negligence, fraud, or fraudulent misrepresentation. Where the law implies warranties or guarantees that cannot be excluded, WhizzOnBy limits its liability to the maximum extent permitted, which may include re-supplying the relevant services or paying the cost of having the services re-supplied.

7.11 Rider Indemnity
The Rider shall indemnify, defend, and hold harmless WhizzOnBy, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, fines, penalties, interest, and expenses (including reasonable attorneys’ fees) arising out of or related to:
(a) the Rider’s breach of this Agreement or of any applicable law or regulation;
(b) the Rider’s misconduct, harassment, discrimination, assault, intimidation, or unsafe behavior toward Drivers, Delivery Partners, WhizzOnBy personnel, or third parties;
(c) damage to vehicles or third-party property, contamination or cleaning fees, and bodily injury caused or contributed to by the Rider;
(d) transport or attempted transport of prohibited, illegal, hazardous, or improperly packaged items;
(e) inaccuracies or omissions in Rider-provided information (pick-up/drop-off details, recipient data, or parcel descriptions);
(f) fraudulent, unauthorized, or disputed payments, chargebacks, or failure to maintain valid payment methods;
(g) infringement or misuse of intellectual property, privacy, or publicity rights arising from content the Rider provides through the Platform; and
(h) claims asserted by third parties (including Drivers and Delivery Partners) to the extent caused by the Rider’s acts or omissions.

7.12 Indemnification Procedure
WhizzOnBy shall provide the Rider with prompt notice of any claim for which indemnity is sought, provided that failure to give prompt notice shall not relieve the Rider of obligations under Section 7.11 except to the extent the Rider is materially prejudiced. WhizzOnBy may, at its election, control the defence and settlement of any claim, and the Rider shall cooperate fully and provide all reasonably requested assistance. The Rider shall not settle any matter in a manner that imposes any admission of fault or obligation on WhizzOnBy without WhizzOnBy’s prior written consent.

7.13 Time Bar
Any claim against WhizzOnBy arising from or relating to the Platform or services must be brought within one (1) year after the cause of action accrues, unless a longer period is mandatorily required by applicable law, after which time such claim shall be permanently barred.

7.14 Allocation of Risk
The parties acknowledge that the disclaimers, exclusions, limitations, and indemnities in this Section are a fundamental allocation of risk that forms an essential basis of the bargain between the parties, and that WhizzOnBy would not be able to provide the Platform on an economically reasonable basis absent such limitations.

8. Suspension & Termination

8.1 Grounds for Suspension or Termination
WhizzOnBy may, in its sole discretion, suspend, restrict, or permanently terminate Rider accounts without liability where:

• the Rider breaches any provision of this Agreement or the Core Terms;

• the Rider engages in harassment, abuse, fraud, discrimination, or unsafe conduct toward Drivers, Delivery Partners, other Riders, or WhizzOnBy staff;

• the Rider fails to make payment for services, initiates unauthorized chargebacks, or maintains invalid payment methods;

• WhizzOnBy receives credible complaints or repeated reports of Rider misconduct;

• the Rider engages in illegal activities, including but not limited to the transport of contraband, fraudulent bookings, or money laundering;

• regulatory, safety, or legal requirements necessitate suspension; or

• continued access would expose WhizzOnBy, its partners, or the public to risk of harm or liability.

8.2 Immediate Termination Without Notice
WhizzOnBy reserves the right to immediately terminate Rider accounts without prior notice in cases of:

• physical or sexual assault, harassment, or discrimination;

• fraudulent payment activity or misuse of promotions;

• criminal conduct involving the Platform; or

• threats to public safety or the integrity of WhizzOnBy operations.

8.3 Notice and Opportunity to Cure
Except in cases requiring immediate action under Section 8.2, WhizzOnBy shall provide Riders with notice of violations and, where reasonable, an opportunity to cure the breach within a specified period. Failure to cure shall result in account suspension or termination.

8.4 Effect of Suspension or Termination
During suspension, Riders will lose access to all services, features, and benefits of the Platform. In the case of termination:

• all pending or scheduled bookings shall be cancelled;

• all outstanding balances, fees, or charges shall become immediately due and payable; and

• WhizzOnBy reserves the right to withhold credits, discounts, or loyalty rewards associated with the Rider’s account.

8.5 Voluntary Termination by Rider
Riders may terminate their account at any time by submitting written notice through the Platform or customer support, provided that:

• all outstanding charges, fees, or balances are fully settled; and

• the Rider does not have active bookings in progress.

8.6 Reinstatement of Accounts
Riders whose accounts have been suspended or terminated may apply for reinstatement by written request. WhizzOnBy reserves the sole discretion to grant or deny reinstatement and may impose conditions such as mandatory training, re-verification of identity, or settlement of outstanding obligations.

8.7 Survival of Terms
Termination of this Agreement, whether voluntary or involuntary, shall not affect provisions intended to survive termination, including but not limited to Sections relating to Payment Terms, Indemnity, Limitations of Liability, Data Protection, and Governing Law.

8.8 No Right to Service Continuity
Riders acknowledge that access to the Platform is a privilege, not a right. WhizzOnBy provides no guarantee of continuous access and assumes no liability for loss of income, opportunity, or convenience due to suspension or termination.

9. Data Protection, Privacy & Intellectual Property

9.1 Data Processing and Compliance
WhizzOnBy processes Rider personal data in compliance with applicable data protection and privacy laws, including but not limited to the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, the Nigeria Data Protection Act 2023, Ghana Data Protection Act 2012, Jamaica Data Protection Act 2020, and any other mandatory national privacy frameworks applicable in jurisdictions where Riders reside or use the Platform.

9.2 Categories of Data Collected
Riders acknowledge and consent to WhizzOnBy’s collection and processing of the following categories of data:

• Identity Data: name, date of birth, government-issued identification (where required for verification).

• Contact Data: phone number, email address, billing address, and delivery addresses.

• Payment Data: credit/debit card details, digital wallet tokens, and related transaction identifiers.

• Trip and Service Data: pick-up and drop-off locations, route information, trip duration, package descriptions, and delivery confirmation.

• Device Data: IP address, device identifiers, operating system, app usage logs, crash reports, and geolocation data.

• Communications Data: Rider support requests, chat logs with Drivers or Delivery Partners (where facilitated in-app), and complaint records.

9.3 Purposes of Processing
WhizzOnBy processes Rider data for the following purposes:

• enabling trip booking, delivery requests, and visibility services;

• calculating fares, processing payments, and generating receipts;

• compliance with regulatory obligations, including safety, licensing, taxation, and record-keeping;

• monitoring Rider safety, resolving disputes, and handling complaints;

• fraud prevention, identity verification, and anti-money laundering compliance;

• customer support, communications, and marketing (subject to consent where required by law);

• research, analytics, and product development.

9.4 Legal Basis for Processing
Processing of Rider data shall be based on one or more lawful grounds, including:

• performance of this Agreement;

• compliance with legal obligations;

• protection of vital interests of Riders, Drivers, or third parties;

• WhizzOnBy’s legitimate interests in operating a secure, efficient platform;

• Rider’s explicit consent where required.

9.5 Cross-Border Data Transfers
Riders acknowledge and consent that personal data may be transferred to and stored on servers located outside their country of residence, including jurisdictions that may not provide equivalent levels of data protection. WhizzOnBy shall implement appropriate safeguards, including standard contractual clauses or other lawful mechanisms, to protect Rider data during such transfers.

9.6 Retention and Deletion
WhizzOnBy retains Rider data only for as long as necessary to fulfill the purposes outlined in this Agreement, comply with legal obligations, resolve disputes, and enforce rights. Riders may request deletion of their personal data, subject to statutory retention requirements.

9.7 Data Subject Rights
Subject to applicable law, Riders may exercise rights including:

• access to personal data held by WhizzOnBy;

• correction of inaccurate or incomplete data;

• objection to certain forms of processing (e.g., direct marketing);

• restriction of processing in limited circumstances;

• data portability (where technically feasible); and

• deletion of personal data (“right to be forgotten”), subject to legal obligations.
  Requests may be submitted via the Platform or WhizzOnBy’s designated Data Protection Officer.

9.8 Security Safeguards
WhizzOnBy implements technical and organizational measures to protect Rider data against unauthorized access, accidental loss, destruction, or alteration, including encryption, access controls, and security audits.

9.9 Intellectual Property Rights
(a) Ownership: All intellectual property in and to the Platform, including software code, algorithms, user interfaces, design, logos, trademarks, and proprietary content, remains the sole property of WhizzOnBy and its licensors.
(b) License to Riders: WhizzOnBy grants Riders a limited, personal, non-exclusive, non-transferable, and revocable license to use the Platform solely in accordance with this Agreement.
(c) Restrictions: Riders may not copy, modify, distribute, sell, sublicense, reverse engineer, or exploit the Platform or its content without WhizzOnBy’s prior written consent.

9.10 Termination of License
The license granted under Section 9.9 terminates automatically upon suspension or termination of the Rider’s account.

10. Governing Law & Dispute Resolution

10.1 Applicable Law
This Agreement shall be governed by and construed in accordance with the laws of the Rider’s country of habitual residence, subject to mandatory consumer protection statutes. Where the Rider accesses the Platform outside their country of residence, local mandatory laws may also apply.

10.2 Consumer Protections
Nothing in this Agreement shall exclude or restrict statutory rights that cannot be waived under consumer protection, competition, or data protection laws applicable to the Rider.

10.3 Dispute Resolution Mechanism
(a) Informal Resolution: Riders agree to first attempt to resolve disputes by contacting WhizzOnBy’s customer support. WhizzOnBy shall use reasonable efforts to resolve complaints within thirty (30) days.
(b) Arbitration: Where permitted by law, disputes that cannot be resolved informally shall be referred to binding arbitration under the rules of a recognized arbitral institution (e.g., ICC, LCIA, AAA, or local equivalent), seated in the Rider’s jurisdiction of residence, and conducted in English unless otherwise mandated.
(c) Court Proceedings: If arbitration is not permitted or enforceable under applicable law, disputes shall be submitted to the courts of competent jurisdiction in the Rider’s country of residence.

10.4 Collective or Class Actions
To the extent permitted by law, Riders waive the right to bring or participate in collective, class, or representative actions against WhizzOnBy. Each dispute shall be resolved on an individual basis.

10.5 Interim Relief
Nothing in this Agreement prevents WhizzOnBy from seeking injunctive relief, interim measures, or enforcement of intellectual property rights in any competent court, regardless of the dispute resolution mechanism otherwise applicable.

10.6 Survival
This Section shall survive suspension or termination of the Rider’s account and continue to govern the resolution of disputes arising out of or relating to this Agreement.

Part II: Service Specific Provisions

11. Ride Share Services

11.1 Nature and Scope of Ride Share Services

11.1.1 Platform Role
WhizzOnBy is a technology services provider that enables Riders to request passenger transport services from independent third-party Drivers through its Platform. WhizzOnBy itself does not own, operate, or manage vehicles and does not employ Drivers. The Platform’s role is to facilitate connections, provide fare calculation tools, process payments, and maintain safety standards, but it does not undertake any obligation to transport Riders directly.

11.1.2 Independent Providers
All trips arranged through the Platform are provided solely by Drivers, who act as independent contractors. Drivers are responsible for obtaining and maintaining all licenses, permits, and certifications required by applicable transport laws. Nothing in this Agreement shall be construed as creating an employment, agency, partnership, or joint venture relationship between WhizzOnBy and any Driver.

11.1.3 Limitations
WhizzOnBy does not guarantee uninterrupted or error-free access to Ride Share Services. Trips may be subject to delays, detours, cancellations, traffic disruptions, weather conditions, public events, or other circumstances outside WhizzOnBy’s control. Riders acknowledge that reliance on the Platform is at their own risk, and WhizzOnBy disclaims liability for service interruptions to the fullest extent permitted by law.

11.2 Booking Process and Acceptance

11.2.1 Trip Requests
To initiate a trip, Riders must submit accurate booking details via the Platform, including the pick-up location, destination, number of passengers, and any special vehicle preferences. Submitting incomplete, false, or misleading information may result in delays, cancellation, or suspension of account privileges.

11.2.2 Driver Assignment
Upon receiving a trip request, the Platform’s algorithms will identify and notify an available Driver based on factors such as proximity, service history, and vehicle suitability. Riders acknowledge that assignment is contingent on Driver availability and is not guaranteed.

11.2.3 Contract Formation
When a Driver accepts a Rider’s trip request, a separate, legally binding contract for transportation services is formed directly between the Rider and the Driver. WhizzOnBy is not a contracting party to such transport agreements and bears no responsibility for their performance, except as facilitator and payment processor.

11.2.4 Multiple Bookings
WhizzOnBy may restrict the number of simultaneous trip requests that a Rider can make in order to prevent misuse, congestion, or abuse of the Platform. Riders attempting to circumvent these restrictions by creating duplicate accounts may face account termination.

11.3 Pick-Up and Drop-Off Obligations

11.3.1 Timeliness
Riders must be present and ready at the designated pick-up location at the confirmed time. Failure to do so may result in cancellation by the Driver and imposition of applicable no-show or waiting charges.

11.3.2 Safe Access
Riders are responsible for ensuring that pick-up and drop-off locations are safe, accessible, and lawful. Requests requiring Drivers to stop in prohibited zones (e.g., emergency lanes, restricted government areas, or airports without proper permits) are not permitted. If a Rider designates such a location, the Driver may request an alternate point and may refuse the trip if safety or legality cannot be assured.

11.3.3 Coordination
If difficulties arise at pick-up (e.g., inability to locate the Driver, blocked access roads), Riders must promptly use the Platform’s chat or call function to coordinate with the Driver. Repeated failure to communicate effectively may result in cancellation fees or account review.

11.4 Waiting Time and No-Shows

11.4.1 Grace Period
Drivers are required to wait for Riders during a standard grace period, disclosed in-app at the time of booking.

11.4.2 Wait-Time Fees
If the Rider fails to arrive within the grace period, wait-time fees will accrue on a per-minute basis and be charged automatically to the Rider’s payment method.

11.4.3 No-Show
If the Rider does not appear after the grace period, the Driver may classify the trip as a no-show. In such cases, the Rider will be charged a no-show fee equivalent to a portion of the estimated fare, designed to compensate the Driver for time and effort. Repeated no-shows may trigger account suspension.

11.5 Cancellation Rules

11.5.1 Before Dispatch
Riders may cancel a trip without charge if cancellation occurs before a Driver has accepted the request.

11.5.2 After Dispatch
Once a Driver has accepted, cancellations may trigger a cancellation fee, the amount of which will be displayed in-app. Fees compensate Drivers for lost time and travel to the pick-up point.

11.5.3 Frequent Cancellations
Riders who repeatedly cancel after Driver acceptance may be subject to progressive disciplinary measures, including warnings, temporary suspensions, and eventual account termination.

11.6 Conduct During Trips

11.6.1 Compliance
Riders must follow all lawful instructions from Drivers during trips. Seatbelt use is mandatory where required by law, and Riders must remain seated while the vehicle is in motion.

11.6.2 Prohibited Behavior
Riders must not distract Drivers, verbally abuse them, engage in hostile conduct, or consume alcohol or illegal substances in vehicles.

11.6.3 Respect for Vehicle
Riders must treat vehicles with respect, refraining from littering, vandalism, or intentional damage. Where Riders cause damage, repair or cleaning charges may be applied under Section 4.6.

11.7 Capacity, Passengers, and Third-Party Riders

11.7.1 Maximum Capacity
Passenger numbers must never exceed the legal seating capacity of the vehicle. Drivers may refuse service where capacity is exceeded.

11.7.2 Booking for Others
Riders may request trips for third parties but remain contractually liable for compliance with all obligations under this Agreement.

11.7.3 Children and Minors
Minors may only ride when accompanied by an adult Rider unless expressly permitted by local law. Riders must provide appropriate child restraints in compliance with applicable regulations. Drivers are under no obligation to supply or install such equipment.

11.8 Accessibility and Special Accommodations

11.8.1 Accessible Vehicles
Where available, Riders may request wheelchair-accessible or otherwise adapted vehicles. Availability is subject to local supply and cannot be guaranteed.

11.8.2 Service Animals
Legally recognized service animals must be accommodated. Riders remain responsible for the behavior, hygiene, and supervision of such animals.

11.8.3 Other Pets
Non-service animals may only be transported with Driver consent. Riders must use appropriate carriers or restraints and accept liability for cleaning or repair fees caused by pets.

11.9 Prohibited Uses of Ride Share

Riders may not use the Platform for unlawful or prohibited purposes, including:

• transportation of illegal goods or contraband;

• human trafficking, smuggling, or solicitation of prostitution;

• attempting to conceal identity to evade law enforcement;

• stalking, harassment, or unauthorized surveillance of third parties;

• carriage of hazardous, toxic, or restricted items.

Violations of this Section may result in immediate suspension and reporting to law enforcement authorities.

11.10 Fares, Fees, and Payment Obligations

11.10.1 Dynamic Pricing
Fares may vary depending on demand, time, location, and traffic. Surge pricing may apply during high-demand periods, holidays, or emergencies.

11.10.2 Estimates
Estimated fares displayed in-app are for Rider reference only. Final fares are determined based on actual trip data (distance, time, tolls).

11.10.3 Additional Fees
Riders remain liable for all ancillary charges, including but not limited to tolls, surcharges, airport and municipal fees, and applicable taxes.

11.11 Service Availability and Limitations

11.11.1 Geographic Scope
Ride Share Services are only available in authorized territories. WhizzOnBy may restrict operations in specific areas due to regulatory limitations.

11.11.2 Peak Demand
Riders acknowledge that wait times and fares may increase significantly during peak periods, including weather disruptions, strikes, or public unrest.

11.11.3 Regulatory Restrictions
WhizzOnBy may suspend or withdraw services where required by transport regulators, law enforcement, or court orders.

11.12 Dispute Resolution with Drivers

11.12.1 Reporting Misconduct
Riders must promptly report Driver misconduct, accidents, or safety concerns using in-app tools or WhizzOnBy’s support channels.

11.12.2 Investigation
WhizzOnBy may review Rider complaints, request supporting evidence, and take corrective action (warning, suspension, or removal of Drivers). However, WhizzOnBy is not legally obligated to adjudicate disputes.

11.12.3 Driver Liability
Riders acknowledge that Drivers are the direct service providers and are personally liable under local law and insurance requirements for accidents, negligence, or contractual breaches.

11.13 Insurance and Risk Allocation

11.13.1 Driver Coverage
Drivers must maintain insurance coverage required by local law, including third-party liability insurance.

11.13.2 WhizzOnBy Disclaimer
WhizzOnBy does not provide primary passenger insurance unless explicitly stated. Riders must rely on Driver insurance and personal policies.

11.13.3 Rider Assumption of Risk
By booking rides, Riders accept risks inherent in road travel, including accidents, delays, vehicle breakdowns, and third-party misconduct.

11.14 Data Collection and Trip Records

11.14.1 Trip Logs
The Platform records GPS routes, timestamps, and payment details for all trips.

11.14.2 Data Use
Such records may be used for billing, fraud detection, regulatory reporting, and dispute resolution, in accordance with Section 9 (Data Protection).

11.15 Suspension of Ride Share Access

WhizzOnBy may suspend a Rider’s ability to use Ride Share Services (while still allowing other services) where misuse, repeated no-shows, harassment of Drivers, or safety risks are identified.

11.16 Modification or Withdrawal of Ride Share Services

WhizzOnBy reserves the right to modify, restrict, or withdraw Ride Share Services in whole or in part, in response to market conditions, regulatory directives, or operational requirements. Riders will not be entitled to compensation for loss of access except where required by consumer protection law.

12. Delivery Services

12.1 Nature and Scope of Delivery Services

12.1.1 Platform Role
WhizzOnBy provides a technology platform that facilitates the request and coordination of package deliveries by independent third-party Delivery Partners. WhizzOnBy does not itself transport, handle, or warehouse goods. Delivery Partners act as independent contractors, and nothing in this Agreement creates an employment or agency relationship between WhizzOnBy and the Delivery Partners.

12.1.2 Service Limitations
Delivery Services are subject to geographic availability, regulatory requirements, and Delivery Partner capacity. WhizzOnBy does not guarantee that any package will be delivered within a specific timeframe, nor that Delivery Partners will accept every delivery request.

12.1.3 Legal Compliance
All delivery requests must comply with applicable postal, customs, and trade laws. Riders are solely responsible for ensuring their packages are lawful, properly declared, and appropriately packaged.

12.2 Booking, Information, and Address Accuracy

12.2.1 Rider Responsibility
Riders must provide accurate pick-up and drop-off addresses, recipient names, and contact information. Incorrect or incomplete information may result in failed delivery, delays, or return at the Rider’s expense.

12.2.2 Verification
WhizzOnBy reserves the right to verify addresses or require proof of identity or delivery instructions before accepting certain packages.

12.2.3 Inaccurate Details
If delivery cannot be completed due to Rider error in providing details, the Rider will be charged for attempted delivery and any additional handling or return fees.

12.3 Recipient Availability and Acceptance

12.3.1 Delivery Window
Recipients must be present at the specified address within the delivery window. Delivery Partners are not obligated to wait beyond a grace period disclosed in-app.

12.3.2 Failed Delivery
If a recipient is unavailable, the package may be returned, re-delivered at an additional charge, or stored temporarily if permitted by local law.

12.3.3 Proof of Delivery
Delivery may require signature, photo confirmation, or secure drop-off where legally permissible. Riders consent to these methods as sufficient proof of delivery.

12.4 Prohibited and Restricted Items

12.4.1 Absolute Prohibitions
The following items may never be sent using WhizzOnBy:

• illegal drugs or controlled substances;

• firearms, ammunition, explosives, or weapons;

• human remains or body parts;

• counterfeit goods or items infringing intellectual property rights.

12.4.2 Restricted Goods
The following items may only be delivered subject to express WhizzOnBy approval and applicable law:

• perishable foods requiring refrigeration;

• alcohol or tobacco products (where legally permitted and subject to age verification);

• high-value items exceeding insurance thresholds;

• hazardous chemicals and flammable materials.

12.4.3 Rider Liability
Riders remain fully liable for any penalties, seizures, or damages resulting from shipment of prohibited or misdeclared goods.

12.5 Packaging, Labeling, and Condition of Goods

12.5.1 Packaging Standards
Riders must ensure goods are securely packaged in a manner appropriate for transit, protecting contents from damage and preventing risk to Delivery Partners.

12.5.2 Labeling
Packages must include accurate labeling, including the recipient’s name, address, and contact information. Packages lacking proper labeling may be refused.

12.5.3 Fragile or Special Care Items
Fragile goods must be clearly marked. WhizzOnBy does not guarantee special handling unless additional service options are expressly offered.

12.6 Delivery Partner Obligations

12.6.1 Handling
Delivery Partners must handle packages with reasonable care but are not responsible for ordinary wear associated with transit.

12.6.2 Refusal Rights
Delivery Partners may refuse any package that appears unsafe, unlawful, improperly packaged, or otherwise unsuitable for delivery.

12.6.3 Verification
Delivery Partners may require confirmation from the recipient before releasing the package and may decline delivery if identity cannot be verified.

12.7 Fees, Charges, and Payment

12.7.1 Fare Structure
Delivery fares are calculated based on distance, weight, size, and applicable surcharges. Riders will be notified of estimated costs before booking.

12.7.2 Additional Charges
Additional charges may apply for failed delivery attempts, storage, return shipments, or special handling.

12.7.3 Finality of Charges
All charges are final and non-refundable unless consumer protection law requires otherwise.

12.8 Risk of Loss and Liability Allocation

12.8.1 Rider Responsibility
Riders bear the risk of loss once goods are handed over to Delivery Partners, subject to insurance or limited liability provisions.

12.8.2 WhizzOnBy Disclaimer
WhizzOnBy does not insure packages unless explicitly offered as a service. Claims must be made directly against Delivery Partners or Rider’s own insurance provider.

12.8.3 Maximum Liability
Where applicable law requires liability coverage, WhizzOnBy’s liability shall not exceed the statutory minimums or the declared value of the package, whichever is lower.

12.9 Undeliverable or Returned Packages

12.9.1 Undeliverable Items
If a package cannot be delivered due to inaccurate addresses, absence of recipient, or refusal, it may be returned at the Rider’s expense.

12.9.2 Abandonment
If the Rider cannot be contacted or refuses to accept the return, the package may be deemed abandoned. WhizzOnBy reserves the right to dispose of abandoned items in accordance with local law.

12.9.3 Disposal Costs
The Rider shall be liable for any costs associated with storage, handling, or disposal of undeliverable goods.

12.10 Data Collection and Proof of Delivery Records

12.10.1 Record-Keeping
WhizzOnBy collects delivery logs, GPS routes, timestamps, and confirmation methods as proof of service.

12.10.2 Use of Data
Such records may be used for dispute resolution, fraud prevention, compliance reporting, and operational improvement.

12.11 Dispute Resolution

12.11.1 Reporting Issues
Riders must report damaged, missing, or late deliveries within 48 hours of scheduled delivery. Claims made after this period may be rejected.

12.11.2 Investigation Process
WhizzOnBy will investigate disputes by reviewing delivery records, contacting the Delivery Partner, and assessing Rider claims.

12.11.3 Remedies
Where applicable law requires, Riders may be entitled to refunds, replacement delivery, or limited compensation. Otherwise, remedies shall be limited to the scope set out in this Agreement.

12.12 Modification or Withdrawal of Delivery Services

WhizzOnBy may alter, suspend, or discontinue Delivery Services in any jurisdiction, subject to compliance with consumer protection and transport laws.

13. Visibility Services

13.1 Nature and Scope of Visibility Services

13.1.1 Platform Role
WhizzOnBy provides visibility features within the Platform that allow Riders to view the approximate, real-time location and movement of transport options (e.g., Ride Share vehicles, Delivery Partners, or available public transport connections). These features are intended to enhance convenience, safety, and transparency but do not constitute a guarantee of availability or accuracy.

13.1.2 Informational Purpose Only
Visibility Services are provided strictly for informational purposes. WhizzOnBy does not warrant that displayed routes, travel times, or vehicle positions are exact. Riders acknowledge that GPS signals, network connectivity, and technical limitations may affect accuracy.

13.1.3 Relationship Between Parties
Use of Visibility Services does not create a contractual obligation between Rider and any specific Driver or Delivery Partner until a trip or delivery is formally booked and accepted.

13.2 Accuracy, Limitations, and Disclaimers

13.2.1 Approximate Nature of Data
GPS and mapping data are inherently subject to error margins caused by environmental factors, technical interference, and device limitations. Riders must not rely on visibility data as definitive evidence of a Driver’s or Delivery Partner’s exact location.

13.2.2 Network Interruptions
Service disruptions, including poor internet connectivity, satellite unavailability, or system updates, may result in delays or gaps in visibility tracking. WhizzOnBy disclaims liability for any consequences resulting from such interruptions.

13.2.3 Non-Guarantee of Availability
Visibility Services may be suspended in certain regions, during system maintenance, or where regulatory restrictions limit real-time data sharing. WhizzOnBy makes no promise of continuous or uninterrupted access.

13.3 Rider Use Obligations

13.3.1 Responsible Use
Riders agree to use visibility features responsibly and solely for lawful purposes. Visibility Services must not be used to stalk, harass, surveil, or endanger Drivers, Delivery Partners, or third parties.

13.3.2 Independent Judgment
Riders must exercise independent judgment in relying on visibility data. For example, Riders must not enter unsafe areas solely because a Driver’s approximate location appears nearby, nor assume arrival times without confirmation.

13.3.3 Prohibited Actions
Riders shall not attempt to manipulate or interfere with the GPS systems, APIs, or software that provide visibility features, nor use the data for unauthorized commercial purposes, resale, or competitive intelligence.

13.4 Data Collection and Privacy Considerations

13.4.1 Trip and Location Data
Use of Visibility Services involves the collection and processing of GPS coordinates, timestamps, and related metadata. This data may be shared with Riders, Drivers, Delivery Partners, and regulators where legally required.

13.4.2 Privacy Safeguards
WhizzOnBy implements safeguards to prevent misuse of visibility data, including access restrictions, encrypted transmission, and limitations on data retention. Riders acknowledge, however, that absolute security cannot be guaranteed.

13.4.3 Consent
By enabling visibility features, Riders consent to the collection and use of their own location data (where applicable) for purposes of coordinating trips, deliveries, and service optimization.

13.5 Liability and Risk Allocation

13.5.1 WhizzOnBy Disclaimer
WhizzOnBy is not liable for accidents, delays, missed connections, or damages arising from reliance on inaccurate or unavailable visibility data.

13.5.2 Rider Assumption of Risk
Riders assume all risks associated with decisions made based on visibility features, including entering certain neighborhoods, estimating wait times, or making business arrangements dependent on real-time data.

13.5.3 Third-Party Maps and APIs
Visibility Services may rely on third-party mapping or location data (e.g., Google Maps, OpenStreetMap). Riders agree that WhizzOnBy has no liability for inaccuracies, outages, or errors caused by such third-party providers.

13.6 Service Modifications and Suspension

13.6.1 Modification of Services
WhizzOnBy may modify the scope, appearance, or functionality of Visibility Services without prior notice, including disabling certain features in high-risk regions.

13.6.2 Suspension
WhizzOnBy may suspend Visibility Services temporarily for maintenance, upgrades, or compliance with legal directives. Riders will have no claim for compensation due to unavailability.

13.7 Dispute Resolution Regarding Visibility

13.7.1 Reporting Errors
Riders who believe visibility data is materially inaccurate (e.g., vehicle not appearing in location shown) must report the issue promptly through in-app tools.

13.7.2 Limitations on Claims
Visibility data alone shall not be considered determinative evidence in disputes concerning trip timing, pick-up obligations, or Driver misconduct. Final determinations will rely on combined records, including GPS logs, Driver reports, and Rider communications.

14. Global Annex on Visibility Data Compliance

14.1 Purpose and Scope

This Annex supplements Section 13 (Visibility Services) by outlining jurisdiction-specific obligations, restrictions, and protections related to the processing, transmission, and disclosure of visibility data. It applies to all Riders using Visibility Services in any supported country or territory.

14.2 European Union (EU) / United Kingdom (UK)

• GDPR & UK GDPR Compliance: Visibility data constitutes “personal data” under Regulation (EU) 2016/679 and the UK Data Protection Act 2018. Processing is based on Rider consent (Article 6(1)(a)) and necessity for service provision (Article 6(1)(b)).

• Data Minimization: Only location data strictly necessary for Rider-Driver coordination shall be collected.

• Cross-Border Transfers: Where data is transferred outside the EEA or UK, WhizzOnBy shall rely on adequacy decisions, Standard Contractual Clauses (SCCs), or Binding Corporate Rules (BCRs).

• Retention: Visibility data is retained no longer than necessary for trip facilitation and dispute resolution, unless longer retention is required by law.

14.3 United States

• California (CCPA/CPRA): Riders have the right to request disclosure, correction, or deletion of location data collected under the California Consumer Privacy Act. Visibility data may not be sold to third parties without explicit opt-out rights.

• Other States: Where state-level privacy laws exist (e.g., Colorado Privacy Act, Virginia CDPA), WhizzOnBy shall extend comparable protections to Riders.

• Law Enforcement Access: WhizzOnBy may disclose real-time or historical GPS logs to law enforcement only under valid legal process.

14.4 Africa (Ghana, Nigeria, Kenya, South Africa)

• Nigeria: Visibility data is subject to the Nigeria Data Protection Act, 2023 (NDPA). Cross-border transfers require Rider consent and compliance with National Information Technology Development Agency (NITDA) guidelines.

• Ghana: Covered by the Data Protection Act, 2012 (Act 843). WhizzOnBy shall register as a Data Controller where required and provide Riders with notice of their rights to access, correct, and delete their data.

• Kenya: Governed by the Data Protection Act, 2019. Data may only be processed by registered Data Controllers, and Riders have enforceable rights to object to data use.

• South Africa: Subject to the Protection of Personal Information Act (POPIA). Visibility data processing must comply with principles of lawfulness, minimality, and purpose limitation.

14.5 Latin America (Chile, Argentina, Panama, Dominican Republic, Puerto Rico)

• Chile: Subject to Law No. 19.628 on Privacy Protection. Riders may demand correction or cancellation of inaccurate visibility data.

• Argentina: Data is regulated under Law 25,326 (Data Protection Act). Transfers abroad require that the recipient country provide adequate protection.

• Panama: Law 81 of 2019 mandates informed consent for collection of geolocation data.

• Dominican Republic: Law 172-13 applies. Riders retain rights of access, rectification, and deletion.

• Puerto Rico: While no comprehensive privacy law exists, Riders benefit from U.S. federal privacy protections, including FTC enforcement.

14.6 Asia-Pacific (India, Bangladesh, Pakistan, Indonesia, Philippines, Thailand, Vietnam)

• India: Visibility data processing shall comply with the Digital Personal Data Protection Act, 2023. Explicit consent is required for geolocation tracking.

• Bangladesh: Governed by the Digital Security Act, 2018. Location data may not be misused or transferred abroad without lawful grounds.

• Pakistan: Draft Personal Data Protection Bill applies. Riders have rights to withdraw consent at any time.

• Indonesia: Personal Data Protection Law (2022) requires explicit consent and mandates local storage of sensitive data.

• Philippines: Data Privacy Act of 2012 requires WhizzOnBy to register as a personal information controller and notify Riders of data breaches within 72 hours.

• Thailand: Personal Data Protection Act (PDPA) mandates informed consent and restricts international data transfers without adequate safeguards.

• Vietnam: Decree 13/2023/ND-CP imposes strict requirements on cross-border transfers of personal data, requiring government approval in some cases.

14.7 Rider Rights Across Jurisdictions

Regardless of location, Riders retain the right to:

• request access to visibility records associated with their account;

• request correction of inaccurate or incomplete data;

• request deletion or anonymization of data where legally permissible;

• object to processing of location data for secondary purposes (e.g., marketing, analytics).

14.8 Security Measures

WhizzOnBy shall adopt industry-standard technical and organizational measures, including:

• end-to-end encryption of GPS transmissions;

• strict access controls limiting internal use of visibility data;

• routine audits of data processing practices; and

• notification to Riders of data breaches within timelines required by applicable law.

14.9 Governing Law for Data Compliance

Data processing under this Annex shall be interpreted in accordance with the mandatory privacy and data protection laws of the Rider’s country of residence. In the event of conflict, such local law shall prevail over this Agreement.

15. Promotional Programs, Credits & Loyalty

15.1 Nature of Promotional Programs

15.1.1 From time to time, WhizzOnBy may, at its sole discretion, make available promotional offers, referral programs, promotional credits, loyalty rewards, or other incentive schemes (collectively, “Promotional Programs”). These are intended to encourage Rider engagement, platform adoption, and brand loyalty.

15.1.2 Promotional Programs may take the form of:

• referral bonuses for Riders who successfully invite new users;

• promotional codes applicable to fares, delivery fees, or service charges;

• ride or delivery credits;

• loyalty or points-based systems redeemable for services; or

• such other forms as WhizzOnBy may determine.

15.2 WhizzOnBy’s Rights to Modify or Withdraw

15.2.1 WhizzOnBy reserves the unrestricted right to amend, suspend, or terminate any Promotional Program at any time, with or without notice, and without liability.

15.2.2 Expiry dates, redemption periods, or usage limits may be imposed at WhizzOnBy’s discretion and shall be strictly enforced.

15.2.3 WhizzOnBy is under no obligation to provide equivalent compensation or substitute benefits where a Rider is unable to redeem a promotion due to expiration, technical issues, or withdrawal of the program.

15.3 Non-Transferability and No Cash Redemption

15.3.1 Promotional credits, discounts, referral rewards, and loyalty points are non-transferable, non-assignable, and may not be sold, bartered, or exchanged for cash.

15.3.2 Promotional Programs are valid only for use by the Rider account to which they were issued, unless expressly permitted by WhizzOnBy.

15.3.3 Any attempt to transfer, sell, or otherwise misuse Promotional Programs shall render them void and may result in account suspension or termination.

15.4 Conditions of Use

15.4.1 All promotions are subject to eligibility requirements, such as new user sign-up, minimum trip fare, or minimum delivery fee. These conditions shall be disclosed at the time of issuance.

15.4.2 WhizzOnBy may impose usage restrictions, such as limiting promotions to certain cities, service types (Ride Share, Delivery, or Visibility), or time periods.

15.4.3 Promotional credits may not be combined with other offers unless expressly permitted.

15.5 Anti-Fraud and Abuse Protections

15.5.1 WhizzOnBy strictly prohibits fraudulent or abusive behavior in connection with Promotional Programs, including but not limited to:

• creating duplicate or fake accounts;

• manipulating referrals by self-invitation or referral loops;

• misrepresenting eligibility criteria;

• using automated systems, bots, or scripts to redeem offers; or

• exploiting system vulnerabilities or errors.

15.5.2 WhizzOnBy reserves the right to withhold, deny, or claw back any promotional credits, points, or rewards that it reasonably suspects were earned or redeemed in violation of this Section.

15.5.3 Riders found engaging in abuse may be subject to account suspension, termination, and legal action, including recovery of damages.

15.6 Taxes and Regulatory Compliance

15.6.1 Where required by law, Riders are responsible for reporting and paying any taxes that may arise from the receipt or redemption of promotional credits or rewards.

15.6.2 WhizzOnBy does not provide tax advice and makes no representations as to the tax treatment of Promotional Programs in any jurisdiction.

15.7 Finality

15.7.1 All decisions made by WhizzOnBy in relation to Promotional Programs, including eligibility, redemption, and suspected abuse, shall be final and binding.

15.7.2 WhizzOnBy shall not be liable for any loss of expected savings, loss of opportunity, or damages arising from the alteration, suspension, or cancellation of Promotional Programs.

16. Communications & Notifications

16.1 Consent to Communications

16.1.1 By creating an account on the Platform, Riders expressly consent to receive communications from WhizzOnBy and its affiliates through electronic means, including but not limited to SMS text messages, push notifications, in-app messages, emails, and automated calls, where permitted by law.

16.1.2 Such communications may include, without limitation:

• trip confirmations, status updates, and driver arrival notifications;

• delivery confirmations and package status alerts;

• receipts, invoices, and payment confirmations;

• account verification codes, password resets, and security alerts;

• policy updates, terms revisions, and legal notices;

• customer support responses to Rider inquiries.

16.2 Operational vs. Marketing Messages

16.2.1 Mandatory Operational Communications: Certain messages are essential for the functioning and security of the Platform, such as trip status alerts, safety notifications, and payment confirmations. These are non-optional and Riders cannot opt out, except by terminating their account.

16.2.2 Marketing and Promotional Communications: Riders may separately opt in to receive marketing emails, promotional push notifications, or SMS messages related to discounts, offers, or new features. Riders may withdraw consent at any time by using the unsubscribe link provided in emails, updating in-app preferences, or contacting Rider Support.

16.2.3 WhizzOnBy shall maintain clear records of Rider consent preferences and honor opt-out requests within the timeframes required by applicable law (e.g., 10 business days under U.S. CAN-SPAM Act, 28 days under EU GDPR).

16.3 Legally Binding Nature of Electronic Notices

16.3.1 Riders acknowledge and agree that all notices, disclosures, agreements, and other communications provided electronically by WhizzOnBy satisfy any legal requirement that such communications be in writing.

16.3.2 Riders further agree that clicking “I Agree,” “Accept,” or similar consent buttons constitutes a legally binding electronic signature equivalent to a handwritten signature under applicable electronic transactions laws (e.g., ESIGN Act in the United States, eIDAS Regulation in the European Union).

16.4 Accuracy of Contact Information

16.4.1 Riders are solely responsible for providing and maintaining accurate contact details, including a valid phone number and email address.

16.4.2 WhizzOnBy shall not be liable for any loss, delay, or misdelivery of communications caused by inaccurate, outdated, or inactive Rider contact details.

16.5 Security and Fraud Protection

16.5.1 Riders acknowledge that electronic communications may be intercepted, delayed, or altered due to technical factors beyond WhizzOnBy’s control.

16.5.2 WhizzOnBy shall never request sensitive account credentials (such as passwords or full payment details) by email or SMS. Riders must promptly report suspicious communications through official support channels.

16.6 Record-Keeping

16.6.1 WhizzOnBy may retain copies of Rider communications (including emails, in-app messages, and call records) for operational, compliance, dispute resolution, and security purposes.

16.6.2 Such records shall be processed in accordance with Section 9 (Data Protection, Privacy & Intellectual Property).

17. Third-Party Services & Integrations

17.1 Scope of Third-Party Involvement

17.1.1 The WhizzOnBy Platform integrates with a variety of third-party service providers in order to deliver its features, including but not limited to:

• mapping and navigation services (e.g., Google Maps, Apple Maps, OpenStreetMap);

• payment processors and gateways (e.g., Visa, Mastercard, PayPal, mobile wallets, bank integrations);

• telecommunications providers (e.g., SMS gateways, VoIP services, mobile carriers);

• cloud hosting, analytics, and data storage providers; and

• identity verification, fraud prevention, and security vendors.

17.1.2 Riders acknowledge that the performance and availability of certain Platform features depend on these third parties, and that WhizzOnBy does not control, operate, or assume responsibility for them.

17.2 Liability for Third-Party Outages and Errors

17.2.1 WhizzOnBy disclaims liability for any errors, omissions, delays, interruptions, service outages, or inaccuracies caused wholly or partly by third-party service providers.

17.2.2 Such issues may include but are not limited to:

• incorrect mapping or navigation routes;

• failed or delayed payment processing;

• dropped calls or undelivered SMS notifications;

• inaccuracies in geolocation data; or

• system downtime caused by hosting providers.

17.2.3 Riders accept that such third-party interruptions do not entitle them to compensation, refunds, or damages from WhizzOnBy, except as required by mandatory consumer protection law.

17.3 Rider Acceptance of Third-Party Terms

17.3.1 By using Platform features powered by third parties, Riders are deemed to have accepted the terms and conditions, privacy policies, and usage restrictions of those providers.

17.3.2 Examples include but are not limited to:

• agreeing to Google Maps or Apple Maps terms when using navigation features;

• agreeing to the terms of Visa, Mastercard, PayPal, or mobile wallets when making payments;

• agreeing to telecom carrier conditions when receiving SMS verification codes or calls.

17.3.3 Riders are encouraged to review these third-party terms directly. WhizzOnBy does not assume responsibility for informing Riders of updates or changes to third-party policies.

17.4 Data Sharing with Third Parties

17.4.1 In order to enable integrations, WhizzOnBy may share certain Rider data (such as location, trip details, payment tokens, or phone numbers) with third-party providers strictly as necessary to deliver the requested service.

17.4.2 All such data sharing shall comply with Section 9 (Data Protection, Privacy & Intellectual Property), and where applicable, with local data protection laws such as GDPR, NDPA, PDPA, and equivalent statutes.

17.5 No Endorsement or Guarantee

17.5.1 The inclusion of third-party integrations within the Platform does not constitute an endorsement, partnership, or guarantee of performance by WhizzOnBy.

17.5.2 Riders remain solely responsible for verifying the accuracy of directions, availability of funds, or reliability of communication channels, notwithstanding integration through the Platform.

17.6 Changes to Third-Party Services

17.6.1 Third-party providers may alter, suspend, or discontinue their services at any time, and such changes may affect Rider access to Platform features.

17.6.2 WhizzOnBy is under no obligation to maintain or replace discontinued third-party integrations and may modify the Platform accordingly.

18. Service Modifications & Platform Availability

18.1 Right to Modify or Update

18.1.1 WhizzOnBy reserves the right, at its sole discretion, to modify, enhance, update, suspend, or discontinue any aspect of the Platform or Services, whether in whole or in part, at any time and without prior notice.

18.1.2 Such modifications may include but are not limited to:

• introducing new features or functionalities;

• altering user interfaces, design, or navigation;

• changing service categories (e.g., Ride Share, Delivery, Visibility);

• adjusting pricing structures, fare calculation methods, or applicable surcharges;

• removing obsolete, unsecure, or non-compliant features.

18.1.3 Riders acknowledge and agree that continued use of the Platform following any modification constitutes acceptance of such changes.

18.2 Suspension of Services

18.2.1 WhizzOnBy may temporarily suspend access to the Platform or certain features in order to:

• conduct system maintenance, upgrades, or security patches;

• address technical failures, bugs, or outages;

• comply with legal, regulatory, or governmental requirements;

• prevent fraud, misuse, or threats to system integrity.

18.2.2 WhizzOnBy will, where reasonable, provide advance notice of planned maintenance. However, Riders acknowledge that unplanned downtime may occur without warning.

18.3 Force Majeure Events

18.3.1 WhizzOnBy shall not be liable for any delay, failure, or disruption in Platform availability caused by events beyond its reasonable control, including but not limited to:

• natural disasters (earthquakes, floods, hurricanes, wildfires);

• acts of war, terrorism, or civil unrest;

• pandemics, epidemics, or government-imposed public health measures;

• cyberattacks, hacking, denial-of-service attacks, or network intrusions;

• labor strikes, lockouts, or industrial actions affecting suppliers;

• government restrictions, sanctions, embargoes, or regulatory shutdowns;

• telecommunications failures, internet outages, or power blackouts.

18.3.2 In such events, WhizzOnBy’s obligations shall be suspended for the duration of the disruption, without liability to Riders.

18.4 No Guarantee of Continuous Access

18.4.1 Riders acknowledge that the Platform is provided on an “as available” basis. WhizzOnBy does not guarantee uninterrupted, error-free, or continuous access to the Services.

18.4.2 Service availability may vary by location, time of day, demand fluctuations, and third-party dependencies (see Section 17: Third-Party Services & Integrations).

18.4.3 Riders shall have no claim against WhizzOnBy for compensation, damages, or loss of opportunity arising from downtime, unavailability, or modifications to the Platform.

18.5 Termination of Services

18.5.1 WhizzOnBy reserves the right to permanently discontinue certain Services or Platform features where:

• regulatory approval is revoked or denied;

• the service is commercially unsustainable; or

• continued operation poses security, legal, or reputational risks.

18.5.2 Riders will be notified, where practicable, prior to the permanent withdrawal of a service.

19. Consumer Rights & Mandatory Disclosures

19.1 General Statement of Rights

19.1.1 Riders are entitled to all rights, protections, and remedies granted under applicable consumer protection laws in their country or state of residence. Nothing in this Agreement is intended to exclude, limit, or waive rights that are non-excludable under such laws.

19.1.2 Where this Agreement conflicts with statutory consumer protections, the relevant statutory provisions shall prevail to the minimum extent required by law, without invalidating the remainder of the Agreement.

19.2 Cooling-Off Periods and Cancellations

19.2.1 In jurisdictions where consumer laws mandate a “cooling-off” period (e.g., the European Union Consumer Rights Directive, the UK Consumer Contracts Regulations), Riders may have a right to withdraw from a service contract within a specified period (typically 14 days) without penalty.

19.2.2 However, Riders expressly acknowledge that once a ride, delivery, or visibility service has commenced, the right of withdrawal may not apply, and charges may be incurred for services already provided.

19.3 Refunds and Remedies

19.3.1 Where legally required, Riders may be entitled to refunds or credits for services that are not delivered with reasonable care, skill, or within statutory timeframes.

19.3.2 WhizzOnBy will assess refund requests on a case-by-case basis, taking into account applicable consumer law requirements and evidence of service failure.

19.3.3 Refunds, where granted, shall ordinarily be processed using the same payment method used for the original transaction, unless otherwise required by law.

19.4 Jurisdiction-Specific Disclosures

19.4.1 European Union (EU) and United Kingdom (UK): Riders are entitled to statutory rights under the Consumer Rights Directive and the UK Consumer Rights Act 2015, including remedies for defective digital content and services.
19.4.2 United States: Certain states, including California, provide mandatory disclosures regarding automatic renewal of subscription services, electronic transactions, and consumer rights to dispute charges.
19.4.3 Latin America: Consumer laws in Argentina, Chile, and other jurisdictions may require disclosure of cancellation fees, refund procedures, and currency conversion impacts on payments.
19.4.4 Asia-Pacific: Riders in India, Indonesia, and the Philippines benefit from mandatory consumer dispute resolution frameworks, which WhizzOnBy shall comply with where applicable.
19.4.5 Africa: Consumer protections under national legislation (e.g., Nigeria’s Federal Competition and Consumer Protection Act, South Africa’s Consumer Protection Act) may provide Riders with remedies beyond this Agreement.

19.5 Limitations Permitted by Law

19.5.1 Except as required by applicable law, WhizzOnBy does not guarantee refunds, credits, or compensation for service delays, third-party errors, or Rider dissatisfaction unrelated to statutory rights.

19.5.2 Riders acknowledge that statutory remedies may vary depending on their jurisdiction and that this Agreement cannot expand, restrict, or replace such mandatory protections.

19.6 Mandatory Language for Certain Jurisdictions

19.6.1 Where national laws require specific wording in consumer contracts (e.g., boldface disclaimers, capitalized warnings, or highlighted notices), such language shall be deemed incorporated into this Agreement by reference.

19.6.2 WhizzOnBy may issue jurisdiction-specific Addendums to comply with mandatory consumer law disclosures in particular territories.

20. Force Majeure

20.1 Definition of Force Majeure

20.1.1 “Force Majeure Event” means any event or circumstance beyond the reasonable control of WhizzOnBy, its affiliates, Drivers, or Delivery Partners, which prevents or materially delays the performance of obligations under this Agreement.

20.1.2 Such events include, but are not limited to:

• natural disasters (floods, hurricanes, earthquakes, wildfires, volcanic eruptions, storms, or tsunamis);

• epidemics, pandemics, or public health emergencies (including related government restrictions, quarantines, or travel bans);

• acts of war, invasion, armed conflict, terrorism, or sabotage;

• civil unrest, riots, strikes, lockouts, or industrial disputes;

• government actions, regulatory shutdowns, embargoes, sanctions, or changes in law;

• cyberattacks, denial-of-service attacks, hacking, or large-scale IT system failures;

• utility failures, blackouts, telecommunications breakdowns, or internet service disruptions;

• supply chain failures or shortages caused by global or regional crises.

20.2 Effect of Force Majeure on Obligations

20.2.1 Neither WhizzOnBy nor any Driver or Delivery Partner shall be held liable or in breach of this Agreement for any failure, delay, or partial performance caused by a Force Majeure Event.

20.2.2 Obligations affected by a Force Majeure Event shall be suspended for the duration of the event and shall resume once the event and its impacts have reasonably ceased.

20.2.3 Riders acknowledge that during Force Majeure Events, services such as Ride Share, Delivery, or Visibility may be unavailable, delayed, or significantly disrupted without prior notice.

20.3 Notice of Force Majeure

20.3.1 WhizzOnBy shall, where practicable, provide Riders with notice of Force Majeure Events that materially affect Platform availability, through in-app notifications, email, or website postings.

20.3.2 The absence of notice shall not, however, invalidate the application of this Section if providing notice was rendered impracticable by the nature of the Force Majeure Event.

20.4 Mitigation

20.4.1 WhizzOnBy and Drivers shall take reasonable steps to mitigate the impact of Force Majeure Events, including rerouting services, restoring systems, or implementing contingency plans.

20.4.2 Notwithstanding mitigation efforts, Riders accept that service delays or cancellations under Force Majeure conditions do not entitle them to refunds, damages, or alternative compensation, except as expressly required by mandatory consumer protection laws.

20.5 Termination Due to Prolonged Force Majeure

20.5.1 If a Force Majeure Event continues for a period exceeding sixty (60) consecutive days and materially frustrates the performance of the Agreement, WhizzOnBy may, at its sole discretion, terminate affected services or Rider accounts without liability.

20.5.2 Termination under this Section shall not affect accrued payment obligations or provisions intended to survive termination (including but not limited to indemnities, limitations of liability, and governing law).

21. Severability & Entire Agreement

21.1 Severability of Provisions

21.1.1 If any provision, clause, or part of this Agreement is determined by a court of competent jurisdiction, arbitral tribunal, or regulatory authority to be invalid, unlawful, void, or unenforceable in whole or in part, such provision shall be severed from this Agreement to the minimum extent necessary.

21.1.2 The remaining provisions of this Agreement shall continue in full force and effect, and the parties shall endeavor, in good faith, to replace any invalid or unenforceable provision with a valid substitute that most closely reflects the original intent of the parties.

21.1.3 No failure or delay by WhizzOnBy in enforcing any provision of this Agreement shall constitute a waiver of that provision or of WhizzOnBy’s rights to enforce it at a later time.

21.2 Entire Agreement

21.2.1 This Agreement, including all incorporated policies (such as the Privacy Policy, Community Standards, and applicable Country-Specific Addendums), constitutes the entire agreement between the Rider and WhizzOnBy with respect to the use of the Platform and Services.

21.2.2 It supersedes and extinguishes all prior agreements, understandings, negotiations, representations, or communications, whether written or oral, relating to the same subject matter.

21.2.3 Riders acknowledge that they have not relied on any statement, representation, or warranty (whether made innocently or negligently) that is not expressly set out in this Agreement.

21.3 No Oral Modifications

21.3.1 This Agreement may not be varied, amended, or supplemented except in writing and by formal update to the Platform published by WhizzOnBy.

21.3.2 Oral modifications or informal assurances, whether by Drivers, Delivery Partners, or customer service representatives, shall not bind WhizzOnBy unless confirmed in writing by authorized representatives.

22. Assignment & Transfer of Rights

22.1 Assignment by WhizzOnBy

22.1.1 WhizzOnBy may assign, delegate, novate, or otherwise transfer any or all of its rights and obligations under this Agreement to:

• its parent companies, subsidiaries, or affiliates;

• a purchaser, successor, or acquirer in the event of a merger, acquisition, reorganization, sale of assets, or other corporate restructuring; or

• third-party service providers contracted to perform operational functions on WhizzOnBy’s behalf.

22.1.2 Any such assignment shall be effective without the need for Rider consent, provided that the assignee assumes all material obligations of WhizzOnBy under this Agreement.

22.1.3 Riders shall be notified, where required by law, of any such transfer through in-app notices, email, or other reasonable means of communication.

22.2 Restrictions on Riders

22.2.1 Riders may not assign, transfer, pledge, sublicense, or otherwise dispose of their account, rights, or obligations under this Agreement without the prior written consent of WhizzOnBy.

22.2.2 Any attempt by a Rider to assign or transfer rights in violation of this Section shall be null and void, and may result in immediate account suspension or termination.

22.2.3 Rider accounts are personal and tied to verified identity, meaning Riders remain responsible for all activity conducted under their account, regardless of unauthorized assignment attempts.

22.3 Binding Effect

22.3.1 This Agreement shall be binding upon and inure to the benefit of:

• WhizzOnBy and its permitted successors and assigns; and

• Riders and their permitted heirs, executors, and administrators (to the extent applicable under law).

22.3.2 Riders expressly acknowledge and agree that nothing in this Agreement shall restrict WhizzOnBy’s right to reorganize its corporate structure, delegate obligations, or engage third parties in order to deliver services.

22.4 No Waiver of Rights

22.4.1 Failure by WhizzOnBy to enforce any restriction on Rider assignment shall not be construed as a waiver of its rights under this Section.

22.4.2 WhizzOnBy reserves the right to challenge or invalidate unauthorized transfers at any time.

23. Contact Information & Support

23.1 Rider Support Channels

23.1.1 WhizzOnBy provides multiple support channels for Riders to submit questions, complaints, feedback, and requests for assistance, including:

• In-App Chat Support: Available through the Platform for real-time assistance with trip, delivery, or account issues.

• Email Support: Riders may contact WhizzOnBy at [support@whizzonby.com] or any updated email address published on the Platform.

• Telephone Support: Where available by jurisdiction, WhizzOnBy may provide a Rider helpline for urgent safety concerns or regulatory-mandated customer service.

• Help Center/Knowledge Base: Riders may access self-service resources, FAQs, and troubleshooting guides within the app or on the official website.

23.2 Support Hours and Availability

23.2.1 Support services shall be available during published business hours, which may vary by country or region.

23.2.2 WhizzOnBy shall use reasonable efforts to provide 24/7 in-app support for urgent matters, including safety incidents, payment failures, or account security breaches.

23.2.3 Non-urgent inquiries may be addressed within standard response timelines as set out in Section 23.3 below.

23.3 Response Times

23.3.1 WhizzOnBy endeavors to acknowledge Rider support requests within:

• 24 hours for safety or security incidents;

• 48 hours for billing, fare disputes, or refund requests;

• 72 hours for general account or technical issues.

23.3.2 These timelines are indicative and not binding. WhizzOnBy disclaims liability for delays in support responses, except as required by law.

23.4 Escalation Pathways

23.4.1 Where a Rider is dissatisfied with initial support resolution, they may request escalation to a senior support representative.

23.4.2 If the issue remains unresolved, Riders may submit a formal complaint through designated escalation channels, which may include:

• written complaint forms within the app;

• escalation via email with subject “Complaint – Escalation”; or

• contacting applicable consumer protection bodies, as permitted by law.

23.4.3 WhizzOnBy shall maintain internal logs of escalated complaints and resolutions, and may share anonymized complaint data with regulators as required.

23.5 Safety & Emergency Contact

23.5.1 For emergencies during trips or deliveries (e.g., accidents, threats to safety), Riders are instructed to first contact local emergency services.

23.5.2 WhizzOnBy provides in-app emergency features (where available) to notify authorities, share live trip location, or alert trusted contacts.

23.5.3 WhizzOnBy support does not replace law enforcement, emergency medical services, or public safety authorities.

23.6 Official Communications

23.6.1 Riders must direct all communications to official WhizzOnBy channels only. Communications via social media, personal numbers, or unauthorized contacts shall not be treated as formal support requests.

23.6.2 WhizzOnBy shall not be liable for any misrepresentation, fraud, or misinformation obtained through unofficial channels.

Part III: Country-Specific Annexes

Uganda Rider Addendum

This Uganda Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Uganda. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Uganda. Service scope in this jurisdiction: Ride Share and Delivery services (both).

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Uganda consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Uganda include: 

• General consumer protections under trade & competition policies

• Data protection & privacy principles applicable in Uganda

2. Refunds, Cancellations & Redress

2.1 Ride Share – Riders may seek fare adjustments or refunds where the trip was not provided with reasonable care and skill, was materially delayed due to Driver fault, or ended prematurely for reasons within the Driver’s control. No‑show and cancellation fees apply per disclosed policy, subject to mandatory consumer rules.

2.2 Delivery – If a delivery is unduly delayed, misdelivered, or returned due to Delivery Partner error, WhizzOnBy will coordinate redress which may include redelivery, fee reversal, or a reasonable credit, consistent with applicable law.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Ride Share – Drivers must comply with national and municipal licensing and road safety requirements. Riders must use seatbelts and follow lawful safety instructions.

4.2 Delivery – Prohibited items include illegal goods, weapons, hazardous materials, and perishables unless expressly permitted by law and WhizzOnBy policy. Proper packaging and labeling are Rider responsibilities.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Uganda, this Addendum is governed by the laws of Uganda. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Panama Rider Addendum

This Panama Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Panama. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Panama. Service scope in this jurisdiction: Ride Share and Delivery services (both).

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Panama consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Panama include: 

• Ley 45 de 2007 (Protección al Consumidor y Defensa de la Competencia)

• Ley 81 de 2019 sobre Protección de Datos Personales

2. Refunds, Cancellations & Redress

2.1 Ride Share – Riders may seek fare adjustments or refunds where the trip was not provided with reasonable care and skill, was materially delayed due to Driver fault, or ended prematurely for reasons within the Driver’s control. No‑show and cancellation fees apply per disclosed policy, subject to mandatory consumer rules.

2.2 Delivery – If a delivery is unduly delayed, misdelivered, or returned due to Delivery Partner error, WhizzOnBy will coordinate redress which may include redelivery, fee reversal, or a reasonable credit, consistent with applicable law.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Ride Share – Drivers must comply with national and municipal licensing and road safety requirements. Riders must use seatbelts and follow lawful safety instructions.

4.2 Delivery – Prohibited items include illegal goods, weapons, hazardous materials, and perishables unless expressly permitted by law and WhizzOnBy policy. Proper packaging and labeling are Rider responsibilities.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Panama, this Addendum is governed by the laws of Panama. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Chile Rider Addendum

This Chile Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Chile. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Chile. Service scope in this jurisdiction: Ride Share and Delivery services (both).

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Chile consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Chile include: 

• Ley 19.496 sobre Protección de los Derechos de los Consumidores

• Ley 19.628 sobre Protección de la Vida Privada (datos personales)

2. Refunds, Cancellations & Redress

2.1 Ride Share – Riders may seek fare adjustments or refunds where the trip was not provided with reasonable care and skill, was materially delayed due to Driver fault, or ended prematurely for reasons within the Driver’s control. No‑show and cancellation fees apply per disclosed policy, subject to mandatory consumer rules.

2.2 Delivery – If a delivery is unduly delayed, misdelivered, or returned due to Delivery Partner error, WhizzOnBy will coordinate redress which may include redelivery, fee reversal, or a reasonable credit, consistent with applicable law.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Ride Share – Drivers must comply with national and municipal licensing and road safety requirements. Riders must use seatbelts and follow lawful safety instructions.

4.2 Delivery – Prohibited items include illegal goods, weapons, hazardous materials, and perishables unless expressly permitted by law and WhizzOnBy policy. Proper packaging and labeling are Rider responsibilities.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Chile, this Addendum is governed by the laws of Chile. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Dominican Republic Rider Addendum

This Dominican Republic Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Dominican Republic. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Dominican Republic. Service scope in this jurisdiction: Ride Share and Delivery services (both).

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Dominican Republic consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Dominican Republic include: 

• Ley 358‑05 de Protección al Consumidor (ProConsumidor)

• Ley 172‑13 sobre Protección de Datos Personales

2. Refunds, Cancellations & Redress

2.1 Ride Share – Riders may seek fare adjustments or refunds where the trip was not provided with reasonable care and skill, was materially delayed due to Driver fault, or ended prematurely for reasons within the Driver’s control. No‑show and cancellation fees apply per disclosed policy, subject to mandatory consumer rules.

2.2 Delivery – If a delivery is unduly delayed, misdelivered, or returned due to Delivery Partner error, WhizzOnBy will coordinate redress which may include redelivery, fee reversal, or a reasonable credit, consistent with applicable law.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Ride Share – Drivers must comply with national and municipal licensing and road safety requirements. Riders must use seatbelts and follow lawful safety instructions.

4.2 Delivery – Prohibited items include illegal goods, weapons, hazardous materials, and perishables unless expressly permitted by law and WhizzOnBy policy. Proper packaging and labeling are Rider responsibilities.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Dominican Republic, this Addendum is governed by the laws of Dominican Republic. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Puerto Rico Rider Addendum

This Puerto Rico Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Puerto Rico. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Puerto Rico. Service scope in this jurisdiction: Ride Share and Delivery services (both).

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Puerto Rico consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Puerto Rico include: 

• U.S. federal consumer protections (FTC Act, E‑SIGN) & local consumer laws

• U.S. privacy and data breach principles; HIPAA not applicable to rides

2. Refunds, Cancellations & Redress

2.1 Ride Share – Riders may seek fare adjustments or refunds where the trip was not provided with reasonable care and skill, was materially delayed due to Driver fault, or ended prematurely for reasons within the Driver’s control. No‑show and cancellation fees apply per disclosed policy, subject to mandatory consumer rules.

2.2 Delivery – If a delivery is unduly delayed, misdelivered, or returned due to Delivery Partner error, WhizzOnBy will coordinate redress which may include redelivery, fee reversal, or a reasonable credit, consistent with applicable law.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Ride Share – Drivers must comply with national and municipal licensing and road safety requirements. Riders must use seatbelts and follow lawful safety instructions.

4.2 Delivery – Prohibited items include illegal goods, weapons, hazardous materials, and perishables unless expressly permitted by law and WhizzOnBy policy. Proper packaging and labeling are Rider responsibilities.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Puerto Rico, this Addendum is governed by the laws of Puerto Rico. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Kenya Rider Addendum

This Kenya Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Kenya. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Kenya. Service scope in this jurisdiction: Ride Share and Delivery services (both).

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Kenya consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Kenya include: 

• Consumer Protection Act, 2012 (Kenya) – non‑waivable consumer rights

• Data Protection Act, 2019 and ODPC guidance

• Traffic Act (Cap. 403) – passenger safety & seatbelts

2. Refunds, Cancellations & Redress

2.1 Ride Share – Riders may seek fare adjustments or refunds where the trip was not provided with reasonable care and skill, was materially delayed due to Driver fault, or ended prematurely for reasons within the Driver’s control. No‑show and cancellation fees apply per disclosed policy, subject to mandatory consumer rules.

2.2 Delivery – If a delivery is unduly delayed, misdelivered, or returned due to Delivery Partner error, WhizzOnBy will coordinate redress which may include redelivery, fee reversal, or a reasonable credit, consistent with applicable law.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Ride Share – Drivers must comply with national and municipal licensing and road safety requirements. Riders must use seatbelts and follow lawful safety instructions.

4.2 Delivery – Prohibited items include illegal goods, weapons, hazardous materials, and perishables unless expressly permitted by law and WhizzOnBy policy. Proper packaging and labeling are Rider responsibilities.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Kenya, this Addendum is governed by the laws of Kenya. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Nigeria Rider Addendum

This Nigeria Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Nigeria. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Nigeria. Service scope in this jurisdiction: Ride Share and Delivery services (both).

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Nigeria consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Nigeria include: 

• Federal Competition and Consumer Protection Act, 2018/2019 (FCCPA)

• Nigeria Data Protection Act, 2023 (NDPA)

• Road Traffic/State ride‑hailing directives (e.g., Lagos 2020 Guidelines)

2. Refunds, Cancellations & Redress

2.1 Ride Share – Riders may seek fare adjustments or refunds where the trip was not provided with reasonable care and skill, was materially delayed due to Driver fault, or ended prematurely for reasons within the Driver’s control. No‑show and cancellation fees apply per disclosed policy, subject to mandatory consumer rules.

2.2 Delivery – If a delivery is unduly delayed, misdelivered, or returned due to Delivery Partner error, WhizzOnBy will coordinate redress which may include redelivery, fee reversal, or a reasonable credit, consistent with applicable law.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Ride Share – Drivers must comply with national and municipal licensing and road safety requirements. Riders must use seatbelts and follow lawful safety instructions.

4.2 Delivery – Prohibited items include illegal goods, weapons, hazardous materials, and perishables unless expressly permitted by law and WhizzOnBy policy. Proper packaging and labeling are Rider responsibilities.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Nigeria, this Addendum is governed by the laws of Nigeria. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Ghana Rider Addendum

This Ghana Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Ghana. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Ghana. Service scope in this jurisdiction: Ride Share and Delivery services (both).

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Ghana consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Ghana include: 

• Sale of Goods Act & Unfair Contract principles (consumer remedies)

• Data Protection Act, 2012 (Act 843)

• DVLA/road safety regulations

2. Refunds, Cancellations & Redress

2.1 Ride Share – Riders may seek fare adjustments or refunds where the trip was not provided with reasonable care and skill, was materially delayed due to Driver fault, or ended prematurely for reasons within the Driver’s control. No‑show and cancellation fees apply per disclosed policy, subject to mandatory consumer rules.

2.2 Delivery – If a delivery is unduly delayed, misdelivered, or returned due to Delivery Partner error, WhizzOnBy will coordinate redress which may include redelivery, fee reversal, or a reasonable credit, consistent with applicable law.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Ride Share – Drivers must comply with national and municipal licensing and road safety requirements. Riders must use seatbelts and follow lawful safety instructions.

4.2 Delivery – Prohibited items include illegal goods, weapons, hazardous materials, and perishables unless expressly permitted by law and WhizzOnBy policy. Proper packaging and labeling are Rider responsibilities.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Ghana, this Addendum is governed by the laws of Ghana. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Jamaica Rider Addendum

This Jamaica Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Jamaica. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Jamaica. Service scope in this jurisdiction: Delivery services only.

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Jamaica consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Jamaica include: 

• Consumer Protection Act (2005, as amended)

• Data Protection Act 2020 (when fully in force)

2. Refunds, Cancellations & Redress

2.1 Delivery only – Where a package is delayed, damaged, or misdelivered due to Delivery Partner error, WhizzOnBy will coordinate a remedy (redelivery, partial credit, or fee reversal) consistent with applicable consumer rules and evidence.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Delivery – This jurisdiction is enabled for delivery services. Packages must be lawful, properly described, and packaged. Certain categories may require age or identity checks at handover.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Jamaica, this Addendum is governed by the laws of Jamaica. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Trinidad & Tobago Rider Addendum

This Trinidad & Tobago Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Trinidad & Tobago. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Trinidad & Tobago. Service scope in this jurisdiction: Delivery services only.

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Trinidad & Tobago consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Trinidad & Tobago include: 

• Consumer Protection and Safety Act, Chap. 82:34

• Data protection principles under existing law & telecoms codes

2. Refunds, Cancellations & Redress

2.1 Delivery only – Where a package is delayed, damaged, or misdelivered due to Delivery Partner error, WhizzOnBy will coordinate a remedy (redelivery, partial credit, or fee reversal) consistent with applicable consumer rules and evidence.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Delivery – This jurisdiction is enabled for delivery services. Packages must be lawful, properly described, and packaged. Certain categories may require age or identity checks at handover.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Trinidad & Tobago, this Addendum is governed by the laws of Trinidad & Tobago. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Argentina Rider Addendum

This Argentina Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Argentina. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Argentina. Service scope in this jurisdiction: Delivery services only.

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Argentina consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Argentina include: 

• Ley 24.240 de Defensa del Consumidor

• Ley 25.326 de Protección de Datos Personales

2. Refunds, Cancellations & Redress

2.1 Delivery only – Where a package is delayed, damaged, or misdelivered due to Delivery Partner error, WhizzOnBy will coordinate a remedy (redelivery, partial credit, or fee reversal) consistent with applicable consumer rules and evidence.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Delivery – This jurisdiction is enabled for delivery services. Packages must be lawful, properly described, and packaged. Certain categories may require age or identity checks at handover.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Argentina, this Addendum is governed by the laws of Argentina. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Barbados Rider Addendum

This Barbados Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Barbados. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Barbados. Service scope in this jurisdiction: Delivery services only.

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Barbados consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Barbados include: 

• Applicable national consumer law

• Applicable data/privacy framework

2. Refunds, Cancellations & Redress

2.1 Delivery only – Where a package is delayed, damaged, or misdelivered due to Delivery Partner error, WhizzOnBy will coordinate a remedy (redelivery, partial credit, or fee reversal) consistent with applicable consumer rules and evidence.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Delivery – This jurisdiction is enabled for delivery services. Packages must be lawful, properly described, and packaged. Certain categories may require age or identity checks at handover.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Barbados, this Addendum is governed by the laws of Barbados. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Indonesia Rider Addendum

This Indonesia Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Indonesia. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Indonesia. Service scope in this jurisdiction: Delivery services only.

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Indonesia consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Indonesia include: 

• Law No. 8 of 1999 on Consumer Protection

• Personal Data Protection Law (Law No. 27/2022)

2. Refunds, Cancellations & Redress

2.1 Delivery only – Where a package is delayed, damaged, or misdelivered due to Delivery Partner error, WhizzOnBy will coordinate a remedy (redelivery, partial credit, or fee reversal) consistent with applicable consumer rules and evidence.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Delivery – This jurisdiction is enabled for delivery services. Packages must be lawful, properly described, and packaged. Certain categories may require age or identity checks at handover.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Indonesia, this Addendum is governed by the laws of Indonesia. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Philippines Rider Addendum

This Philippines Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Philippines. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Philippines. Service scope in this jurisdiction: Delivery services only.

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Philippines consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Philippines include: 

• Consumer Act of the Philippines (RA 7394)

• Data Privacy Act of 2012 (RA 10173)

2. Refunds, Cancellations & Redress

2.1 Delivery only – Where a package is delayed, damaged, or misdelivered due to Delivery Partner error, WhizzOnBy will coordinate a remedy (redelivery, partial credit, or fee reversal) consistent with applicable consumer rules and evidence.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Delivery – This jurisdiction is enabled for delivery services. Packages must be lawful, properly described, and packaged. Certain categories may require age or identity checks at handover.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Philippines, this Addendum is governed by the laws of Philippines. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Vietnam Rider Addendum

This Vietnam Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Vietnam. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Vietnam. Service scope in this jurisdiction: Delivery services only.

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Vietnam consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Vietnam include: 

• Law on Protection of Consumers’ Rights (as amended)

• Decree 13/2023 on Personal Data Protection

2. Refunds, Cancellations & Redress

2.1 Delivery only – Where a package is delayed, damaged, or misdelivered due to Delivery Partner error, WhizzOnBy will coordinate a remedy (redelivery, partial credit, or fee reversal) consistent with applicable consumer rules and evidence.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Delivery – This jurisdiction is enabled for delivery services. Packages must be lawful, properly described, and packaged. Certain categories may require age or identity checks at handover.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Vietnam, this Addendum is governed by the laws of Vietnam. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Thailand Rider Addendum

This Thailand Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Thailand. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Thailand. Service scope in this jurisdiction: Delivery services only.

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Thailand consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Thailand include: 

• Consumer Protection Act B.E. 2522 (1979) (as amended)

• Personal Data Protection Act B.E. 2562 (2019)

2. Refunds, Cancellations & Redress

2.1 Delivery only – Where a package is delayed, damaged, or misdelivered due to Delivery Partner error, WhizzOnBy will coordinate a remedy (redelivery, partial credit, or fee reversal) consistent with applicable consumer rules and evidence.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Delivery – This jurisdiction is enabled for delivery services. Packages must be lawful, properly described, and packaged. Certain categories may require age or identity checks at handover.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Thailand, this Addendum is governed by the laws of Thailand. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

India Rider Addendum

This India Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in India. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in India. Service scope in this jurisdiction: Delivery services only.

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable India consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for India include: 

• Consumer Protection Act, 2019

• Digital Personal Data Protection Act, 2023 (DPDP)

• Motor Vehicles Act, 1988 (safety)

2. Refunds, Cancellations & Redress

2.1 Delivery only – Where a package is delayed, damaged, or misdelivered due to Delivery Partner error, WhizzOnBy will coordinate a remedy (redelivery, partial credit, or fee reversal) consistent with applicable consumer rules and evidence.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Delivery – This jurisdiction is enabled for delivery services. Packages must be lawful, properly described, and packaged. Certain categories may require age or identity checks at handover.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in India, this Addendum is governed by the laws of India. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Bangladesh Rider Addendum

This Bangladesh Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Bangladesh. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Bangladesh. Service scope in this jurisdiction: Delivery services only.

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Bangladesh consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Bangladesh include: 

• Consumer Rights Protection Act, 2009

• Cyber Security Act, 2023 (data/security principles)

2. Refunds, Cancellations & Redress

2.1 Delivery only – Where a package is delayed, damaged, or misdelivered due to Delivery Partner error, WhizzOnBy will coordinate a remedy (redelivery, partial credit, or fee reversal) consistent with applicable consumer rules and evidence.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Delivery – This jurisdiction is enabled for delivery services. Packages must be lawful, properly described, and packaged. Certain categories may require age or identity checks at handover.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Bangladesh, this Addendum is governed by the laws of Bangladesh. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.

Pakistan Rider Addendum

This Pakistan Rider Addendum ("Addendum") supplements the WhizzOnBy Rider Agreement and applies to Riders who use WhizzOnBy services while in Pakistan. Where a term in this Addendum conflicts with a non‑waivable local law, the local law controls for activity occurring in Pakistan. Service scope in this jurisdiction: Delivery services only.

1. Consumer Status & Mandatory Protections

1.1 Riders are treated as consumers under applicable Pakistan consumer protection frameworks. No term of the Core Agreement or this Addendum excludes or limits non‑waivable consumer rights, including fair disclosure, fitness/quality of services, and remedies for services not performed with reasonable care and skill.

1.2 WhizzOnBy will disclose prices, fees, surcharges, cancellation/no‑show policies, and any applicable taxes before a Rider confirms a request. Any ambiguous term will be interpreted to preserve the Rider’s statutory protections.

1.3 Illustrative legal references for Pakistan include: 

• Provincial consumer protection statutes (e.g., Punjab 2005, Sindh 2014)

• Draft Personal Data Protection Bill; Prevention of Electronic Crimes Act, 2016

2. Refunds, Cancellations & Redress

2.1 Delivery only – Where a package is delayed, damaged, or misdelivered due to Delivery Partner error, WhizzOnBy will coordinate a remedy (redelivery, partial credit, or fee reversal) consistent with applicable consumer rules and evidence.

2.3 Nothing in platform policies overrides mandatory statutory remedies. Requests should be submitted via in‑app support within the period required by local law or, if none, within 14 days.

3. Data Protection & Privacy

3.1 WhizzOnBy processes personal data as a Data Controller, applying the jurisdiction’s privacy framework and any cross‑border transfer safeguards (e.g., SCCs/adequacy, contractual clauses).

3.2 Riders may exercise data rights available under local law (access, correction, deletion, objection to marketing, portability where available). Security incidents are handled per statutory notification timelines.

3.3 Visibility/GPS, trip, and delivery metadata are retained only as long as necessary for safety, compliance, and dispute resolution, then minimized or anonymized.

4. Sector‑Specific Rules

4.1 Delivery – This jurisdiction is enabled for delivery services. Packages must be lawful, properly described, and packaged. Certain categories may require age or identity checks at handover.

5. Dispute Resolution & Regulator Escalation

5.1 Riders should first use in‑app support for billing or service complaints. If unresolved, Riders may escalate to the competent consumer/body in this jurisdiction (e.g., consumer protection authority, transport regulator, or data protection authority).

5.2 Where arbitration is mandated by the Core Agreement but prohibited for consumers under local law, court jurisdiction in this country will apply to the extent required by statute.

6. Governing Law & Jurisdiction

6.1 For services used in Pakistan, this Addendum is governed by the laws of Pakistan. Mandatory consumer and privacy statutes prevail over conflicting contract terms. 

6.2 Venue and forum shall be determined under the Core Agreement, except where local law requires consumer disputes to be heard in domestic courts.